Terms of Use and Sale
Last updated: 9 September 2026
These Terms govern the use of the Salted Shiba website and purchases made directly through it. By using the website or placing an order, you agree to these Terms.
These Terms do not apply to purchases of Salted Shiba products made through third-party marketplaces or platforms.
1. About the Seller
Salted Shiba is an online store operated by:
Anna Koroleva
Trading name: Salted Shiba
NIF: 314480188
Address: 2510-539 Rua Imaculado Coracao Maria, 14, Olho Marinho, Obidos, Portugal
Email: support@saltedshiba.com
2. Our Products
Salted Shiba creates handmade accessories for pets.
Because our products are handmade, small variations in fabric pattern placement, dimensions, shape and stitching details may occur. These natural variations do not in themselves constitute a defect.
3. Use of Products
Salted Shiba accessories are intended for pets.
Salted Shiba accessories are not designed or intended to be used as collars or restraint devices.
The pet owner is responsible for the appropriate use of purchased accessories.
4. Orders, Prices and Payment
When placing an order, the customer reviews the product characteristics, selects a delivery method and chooses an available payment method.
The final purchase price consists of the product price, the selected delivery cost and any additional fees associated with a particular payment method.
Before the order is confirmed, the customer is shown the total amount payable, including applicable taxes, delivery costs and any other applicable fees.
Available payment methods are displayed during checkout.
Payments are processed by third-party payment providers using secure payment systems. Salted Shiba does not receive or store bank card details or other payment credentials used to complete the payment.
Payment of the order constitutes the conclusion of the sales contract between the customer and Salted Shiba.
5. Delivery
The cost and estimated delivery time are displayed before the order is confirmed and depend on the delivery method selected by the customer.
Delivery times are estimates unless expressly stated otherwise.
Contact details required for delivery are requested during checkout.
The customer is responsible for providing a correct delivery address and the necessary contact information.
If the customer provides incomplete or incorrect information, delivery may be delayed and, where delivery becomes impossible, the order may be cancelled. We will make reasonable efforts to complete delivery, but reshipping caused by incorrect information provided by the customer may require an additional payment.
6. Order Cancellation, Returns and Refunds
An order may be cancelled before dispatch in the circumstances and subject to the conditions described in our Returns and Refunds Policy.
We may also cancel an order before dispatch if it cannot be fulfilled because the product is unavailable or damaged, there is an error in the product description, or another issue on our side prevents us from completing the order.
If an order is cancelled before dispatch, any amount already paid will be refunded, except where otherwise provided in our Returns and Refunds Policy.
If a product arrives damaged, is defective, materially differs from its description, or the wrong product was sent, the customer should contact us at returns@saltebshiba.com to arrange an appropriate return, replacement or refund.
Nothing in these Terms or in our Returns and Refunds Policy limits any mandatory consumer rights provided by applicable law.
7. Product Conformity and Legal Guarantee Rights
Products are covered by the consumer rights relating to conformity with the sales contract provided by applicable law.
These rights apply to defects and lack of conformity that existed when the product was delivered to the customer or that become apparent during the statutory period of the seller's responsibility.
Normal wear resulting from ordinary use of a product does not constitute a defect.
Damage occurring after delivery as a result of improper use or care, actions of the animal, mechanical damage, tearing, staining, alteration or repair by the customer, or other external causes does not in itself constitute a lack of conformity of the product.
Nothing in this section limits any mandatory legal guarantee or consumer rights provided by applicable law.
8. Liability
Salted Shiba is not liable for damage resulting from unintended or improper use of a product or from continued use of a damaged product, except where such liability cannot be excluded or limited by law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
9. Intellectual Property
Text, photographs, images, design and other website materials belong to Salted Shiba or are used with the permission of their respective rights holders.
Commercial use or distribution of such materials without permission is not permitted except where allowed by law.
10. Personal Data
The processing of personal data is described in our Privacy Policy.
11. Applicable Law
These Terms are governed by the laws of Portugal and applicable European Union law.
If the customer is a consumer residing in another country, these Terms do not deprive the customer of any mandatory consumer protection afforded by the laws of their country of residence where such protection applies.
12. Complaints and Dispute Resolution
For questions or complaints relating to an order or product, customers may contact us at info@saltedshiba.com.
Customers may also use the official Portuguese electronic Complaints Book: Livro de Reclamações .
Information about the applicable alternative consumer dispute resolution body (RAL):
CNIACC — Centro Nacional de Informação e Arbitragem
de Conflitos de Consumo
www.cniacc.pt
13. Changes to These Terms
We may update these Terms from time to time.
Each order is governed by the version of these Terms in effect at the time the order was placed.
14. Contact
For questions relating to these Terms, orders or products:
Email: info@saltedshiba.com