Returns and Refunds Policy

Last updated: 9 September 2026

We want you to be happy with your purchase from Salted Shiba. If an item is not right for you or you change your mind, you may return it in accordance with the conditions below.

This policy does not limit any mandatory consumer rights provided by applicable law.

1. Returns Within 30 Days

You may return an item without giving a reason by notifying us of your decision within 30 days of receiving your order.

To start a return, contact us at returns@saltebshiba.com and include your order number.

After notifying us, the item must be sent back without undue delay and no later than 14 days after you notify us of the return.

2. Condition of Returned Items

You may inspect and try the item to the extent reasonably necessary to determine its nature, characteristics, and size.

Please return the item clean and, where reasonably possible, in its original condition.

If the item has been handled or used beyond what is reasonably necessary for inspection or fitting, and this has reduced its value, the refund may be reduced to reflect that loss in value.

3. Return Shipping Costs

If you return an item because you changed your mind or it is not suitable for you, you are responsible for the cost of returning the item to us.

We recommend using a shipping method that provides proof of postage or tracking.

If the item is damaged, defective, or incorrect, the conditions in Section 7 apply.

4. Refunds

When a return is accepted, we will refund:

• the price of the returned item;
• the cost of the least expensive standard delivery option we offered for the order.

If you selected a more expensive delivery method, such as express or courier delivery, the additional cost above the least expensive standard delivery option is not refundable.

For example, if standard delivery cost €5 and you selected express delivery costing €20, €5 of the original delivery cost will be refunded.

Refunds will normally be made using the same payment method used for the original purchase, unless another method is agreed with you.

We may withhold the refund until we receive the returned item or until you provide evidence that the item has been sent back, whichever occurs first.

5. Personalised Items

The right to return an item because you changed your mind may not apply to goods that are made to your specifications or clearly personalised for you, where such an exception is permitted by applicable law.

This may include, for example, an item made to individual measurements or personalised specifically for you.

Where an item is personalised and therefore not eligible for a standard change-of-mind return, this will be stated on the product page or before the order is placed.

This does not affect your rights where an item is damaged, defective, or does not match what you ordered.

6. Cancelling an Order Before Shipping

If you would like to cancel an order before it has been shipped, contact us as soon as possible at returns@saltebshiba.com.

If the order can still reasonably be stopped, we will cancel it and refund the amount paid.

For personalised items, cancellation may no longer be possible once production has started.

7. Damaged, Defective, or Incorrect Items

If an item arrives damaged, has a defect, or is not the item you ordered, please contact us at [EMAIL] and include your order number and a description of the problem.

Where helpful, we may ask you to provide photographs of the item so that we can assess the issue more quickly.

In these cases, we will provide an appropriate solution in accordance with applicable consumer law, which may include replacement, repair where appropriate, a price reduction, or a refund.

If the item needs to be returned in order to resolve the issue, the necessary return shipping cost will not be charged to you.

8. How to Make a Return

1. Contact us at [EMAIL] within the applicable return period.
2. Provide your order number and identify the item you wish to return.
3. We will provide the information necessary to send the return to us.
4. Pack the item appropriately to avoid damage during transport.
5. Send the item to the return address provided by us.

Please do not send returns without contacting us first.

9. Mandatory Consumer Rights

This policy provides additional return conditions and does not limit any mandatory rights you may have under Portuguese or European Union consumer protection law.

If any part of this policy conflicts with mandatory consumer protection law, the applicable legal requirements will prevail.

10. Contact

For questions about returns, cancellations, or refunds, contact:

Salted Shiba
Email: returns@saltebshiba.com